Are you using your VPN to surf the internet or access software that is restricted in your location? If yes, you may sometimes find the VPN not connecting on your computer. This post on NewsPivot tells you why this error happens and how to resolve it.

The VPN not connecting error is common for VPN users. This error can be triggered by several reasons, like firewall block, wrong VPN credentials, unstable Wifi network, outdated VPN software, etc. Different causes require corresponding solutions. You can keep reading and try these methods one by one to see which one works in your situation.

Way 1. Check Internet Connection

If the internet connection is not stable or not working on your computer, you will find the VPN not connecting to Wi-Fi. Therefore, before focusing on VPN issues, you should check your internet connection to ensure it is working properly at a good speed and troubleshoot internet connection problems if necessary.

Way 2. Verify VPN Credentials

Additionally, if the VPN credentials are incorrect, you will also find the Windows VPN not working. You need to double-check your VPN credentials to ensure the username and password for your VPN are correct. If you use a free VPN service, you can go to the VPN server provider’s website to check for any changes to the credentials and correct them on your computer.

Way 3. Whitelist Your VPN Software in the Windows Firewall

Windows Firewall may take your VPN software as a threat and block it from making changes on your computer. Thus, you will find the VPN not connecting on Windows 10. To resolve this error in this situation, you can add the VPN software to the Windows Firewall’s whitelist. Here is how to do it.

  1. Type Control Panel into the Windows search bar and hit Enter to open it.
  2. You can navigate to System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall.
  3. In the following windows, click Change settings to allow your VPN software whether in Private or Public. If you can’t find the VPN software, you can click Allow another app to add the software manually.
add the VPN software to the whitelist of Windows Firewall

After this, you can connect your VPN again to see if this method helps fix VPN not connecting on Windows 10.

Way 4. Restart or Reinstall the VPN Software

If you can’t connect to VPN on Windows 10 due to the software issue, you can first restart the software. Restarting the software will reconnect to the internet, providing a stable connection.

If your VPN software is outdated or has any bugs or security flaws, the VPN may not connect as well. In this case, you need to reinstall the software to get its latest version. After reinstalling the software, sign into your account to see if the VPN can work properly.

Way 5. Disable IPv6 Internet Protocol

Generally, VPNs only support IPv4 instead of IPv6. If you are using IPv6, there might be some VPN issues like Windows VPN not connecting. You can turn off the IPv6 internet protocol to fix the problem.

  1. Open Control Panel on your computer and head to Network and Internet > Network and Sharing Center.
  2. Click Change adapter settings at the left pane.
  3. Right-click on the network adapter and select Properties. In the Networking tab, you need to locate and deselect the Internet Protocol Version 6 (TCP/IPv6) option.
  4. Click OK to save the change. Afterward, you should reboot the computer and try to connect to the VPN.
turn off IPv6 Internet Protocol

Final Words

This post shares methods to fix VPN not working on Windows. Since you may not know the exact cause of this error, you can try the above methods one by one. Alternatively, choose to seek help from your VPN service provider. Hope here is some useful information for you. 

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