Microsoft Office users may get an error message like “There are problems with your account” in daily use. How can you fix this problem? This NewsPivot post is the right place for you to find feasible solutions for this problem.

The error message states “ Account Error. There are problems with your account. To fix them, please sign in again”. This error arises to block Microsoft Office from normal performance. If you are troubled by this problem as well, please keep reading and try the following methods to resolve your problem.

Fix 1. Resign Your Account

You can open an Office app, like Word. Then, click your profile icon at the top right to select Sign out. After that, choose Sign in from the same window. You can see whether the error message still occurs.

If yes, you can try to change the password of your Microsoft account to resolve the issue.

Fix 2. Reinstall Microsoft Office

Sometimes, there are problems with your account not actually due to your account errors. You can try to sign in to your account in the Microsoft Office web version. If you can successfully log in without any error message, it means the problem happens either on the software or the license instead of your account.

In this case, please uninstall the software and reinstall it from the official website. After reinstalling, you are suggested to reboot your computer to check if the problem is resolved.

Fix 3. Check the Product Key

If you use an expired or fake Office key, there are problems with your account Microsoft Office as well. You need to remove the wrong product key and use the valid one with the next instructions.

Step 1. Run Command Prompt as administrator on your computer.

Step 2. Use the cd command to navigate to the Office folder. For example, type cd C:\Program Files (x86)\Microsoft Office\Office16 and hit Enter. You need to change the path with the actual path on your device.

head to the Office folder

Step 3. Type cscript ospp.vbs /dstatus and hit Enter to find your Office product key.

Step 4. Type cscript ospp.vbs /unpkey:XXXXX and hit Enter to uninstall the expired or fake key. Please replace XXXXX with the last five characters of the product key you just got.

Step 5. Copy and paste cscript ospp.vbs /act and hit Enter to activate the valid key.

Fix 4. Configure Windows Registry

Windows Registry contains several vital settings of hardware and software on your computer. You can modify these registry keys to change settings and fix errors.

Since registry keys are closely related to Windows settings, improper settings might lead to severe damage to your computer. You are highly advised to back up the registry key before you start the steps below.

Step 1. Press Win + R and type regedit into the Run dialog, then hit Enter to open Windows Registry.

Step 2. Navigate to the following path: HKEY_CURRENT_USER > SOFTWARE > Microsoft > Office > 1X.0 > Common > Identity. Please note that 1X.0 refers to the version of your Microsoft Office.

Step 3. Right-click on the Identity registry key and choose Delete.

delete the Identity registry key

Bottom Line

Microsoft Office errors, including the there are problems with your account error, are dangerous to your data. You should back up files in time to avoid data loss due to accidental errors. If your data is still lost, remember to recover it immediately to quickly avoid data overwriting.

Hope the above methods can help you fix an Office account error in time.

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