NewsImagine a scenario where you must immediately respond to the customer’s email via Outlook, but this application reports an error that there was a problem loading this app. It is annoying to encounter this error, which reduces work efficiency. You can resolve the Outlook error “There was a problem loading this app” with the help of this NewsPivot post.
Help: Hello. Every time I open Outlook there is a message. “There was a problem loading this app. Please close all Office applications and restart Microsoft Outlook.” That is blocking Outlook. But Outlook continues to work. So every time I have to press “OK” to keep working. I tried to close all apps, reinstall Office, and reinstall Windows and Office. And I still have this problem. How to resolve it? Thank you.answers.microsoft.com
Reasons Why Outlook Error “There Was a Problem Loading This App” Appears
- Outlook Outdated: Check if the version of Outlook is the latest one or not.
- Network Connection Unstable: Verify that the current Internet connection is stable.
- Account Problem: Ensure you type the right username and password for the account and the account is not locked.
- Server Malfunction: Check the server for interruptions or issues.
Also read: Comprehensive Guide – How to Update Outlook on Windows
2 Ways to Resolve “There Was a Problem Loading This App” Error in Outlook
When opening the Outlook application, you may encounter a common error message: “There was a problem loading this app. Please close all Office applications and restart Microsoft Outlook”. Sometimes, a reboot can handle software glitches simply. If the error persists after you close all the Office applications and restart Outlook, you can try the following solutions.
Way 1: Repair Microsoft Office via Control Panel
Control Panel is a part of the Windows user interface that allows users to browse and change basic system settings, such as uninstalling software, controlling user accounts, and changing accessibility options. If you can’t load the Outlook email, you can attempt to resolve this issue by repairing Microsoft Office in the Control Panel. Let’s see how.
Step 1: Click the small magnifying glass icon on the taskbar, and type Control Panel. Then choose the appropriate option from the list.
Step 2: After getting access to the Control Panel, navigate to this path: Programs > Programs and Features.
Step 3: Find Microsoft Office, then click it and select Change in the above bar.
Step 4: Following that, you will see the UAC prompt where you need to hit the Yes button.
Step 5: In the prompt window, check Quick Repair and click the Repair button.
After this, you need to give Outlook another try. Test if this works or not. If not, you should repeat the step 1-4 explained above and choose Online Repair in Step 5 to try another fix.
Related post: [4 Ways] How to Open Outlook in Safe Mode?
Way 2: Check Outlook Update
Sometimes, an outdated version of an application will cause several issues. Fortunately, those minor issues and bugs can be fixed with the latest update. If you run into an issue with the Outlook error “There was a problem loading this app”, check to see if there is a new update and upgrade Outlook to attempt to resolve the issue.
Step 1: Launch Outlook and navigate the following path: File > Office Account
Step 2: In the following window, select Update Options and then choose Update Now from the dropdown menu.
Step 3: If there is an update, follow the update guidance.
Do check whether the “There was a problem loading this app” error in Outlook is resolved or not. If not, you can press Win + I to launch Settings and follow this path: Update & Security > Windows Update > Check for Updates. If there are some new updates, you should download and install them.
Also read: How to Download Emails from Outlook in Bulk or as PDF
Way 3: Turn off and Eliminate Incorrect or Conflicting Add-Ins
Once there are some incorrect or conflicting third-party add-ins on your PC, they may attempt to interfere with the Outlook process. For instance, they will prevent Outlook from loading and slow down Outlook productivity. Hence, you can disable and eliminate incorrect or conflicting add-ins to fix the issue.
Step 1: Double-click the Outlook icon while pressing the Shift button to open the Choose Profile program.
Step 2: You should log into your account in the prompt window and wait for Outlook to enter the Safe Mode.
Step 3: Navigate to the following path: File > Options and select Add-ins. Then click the Go… key.
Step 4: Empty the checkboxes of all the add-ins from the list. Then click OK to save.
Step 5: After completing the above steps, reboot your Outlook.
Final Words
Outlook error “There was a problem loading this app” is possibly triggered by many factors, such as software glitches, Internet connection, etc. This error prevents users from opening the application and blocking them from checking emails. If you restart the computer, the error still exists. In this case, you can follow the detailed approaches mentioned in this post to fix it. Hope these are helpful for you!
Leran more: Fix: the Information Store Cannot Be Opened Outlook Error
About The Author
Position: Columnist
Sandy became an English editor after graduation. She is devoted to finding effective solutions for diverse IT problems and provides articles on data recovery, data backup, and computer partitions and drives. In her spare time, she likes listening to music and playing games.